Problem
Google Workspace Email Going to Spam
Your emails are being delivered, but landing in the recipient’s spam or junk folder instead of the inbox.
Get HelpThe Problem
Recipients confirm they received your email, but only after checking their spam folder — or they never notice it at all.
Possible Causes
- Missing or misconfigured SPF, DKIM, or DMARC records
- Domain or sending IP with a poor sending reputation
- Content that trips spam filters (excessive links, certain phrasing, large attachments)
- Recipient has previously marked similar mail as spam
What We Can Check
We check your authentication setup (SPF, DKIM, DMARC) first, since that is the most common cause, then look at sending patterns and message content if authentication checks out.
Troubleshooting Steps
- Confirm SPF, DKIM, and DMARC are all correctly configured for your domain.
- Ask the recipient to mark the message "Not Spam" and add you as a contact.
- Review recent email content for spam-trigger patterns — excessive links, ALL CAPS subject lines, large attachments.
- Check whether the problem happens with one recipient or many, which points to a reputation issue versus a content issue.
When You Need Professional Help
If authentication is correctly configured and mail is still landing in spam across multiple recipients, your sending reputation may need attention — that is worth a professional review.
Still Having Trouble?
Tell us what you're experiencing and request support.